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Outbound call center services

Specialty’s outbound call center services can help you increase sales and improve customer service. In addition to lead generation services such as appointment setting and telemarketing, we can also assist with customer service through initiatives such as market research and outbound surveys.

What outbound call center do?

Specialty's outbound call center service can perform the same outbound tasks that your own staff can – but at a much lower cost. Our call center agents are outbound warriors, doing everything from cold-calling potential leads to following up on market research and attempting to recoup previously lost sales.

Proactive customer outreach for business growth

Our outbound call center services are designed to help businesses proactively reach out to customers and drive business growth. With our team of skilled agents, we initiate outbound calls to engage with potential customers, conduct market research, generate leads, and nurture relationships. By leveraging our outbound call center services, you can expand your customer base and maximize your business opportunities.

Professional and persuasive sales calls

Our outbound call center services include professional and persuasive sales calls to help you boost your revenue. Our skilled sales agents are trained in effective sales techniques and have a deep understanding of your products or services. They will engage potential customers, highlight the benefits of your offerings, and close sales with confidence. With our outbound sales expertise, you can increase your conversion rates and drive business growth.

Appointment setting and follow-ups

We offer outbound call center services for appointment setting and follow-ups, ensuring that your business stays connected with your customers. Our agents will schedule appointments, confirm meeting details, and provide timely reminders to both you and your customers. By outsourcing these tasks to our dedicated team, you can focus on your core business activities while maintaining a professional and organized approach to appointments.

Customer surveys and feedback collection

Gathering customer feedback is crucial for understanding their needs and improving your products or services. Our outbound call center services include customer surveys and feedback collection campaigns. Our agents will conduct structured surveys, gather valuable insights, and compile detailed reports for your analysis. By leveraging customer feedback, you can make informed business decisions and enhance customer satisfaction.

Why Choose Us

Extensive insurance expertise


With over 10 years of experience in the insurance industry, we have a deep understanding of the challenges and opportunities that insurance businesses face. Our expertise allows us to develop tailored strategies that deliver tangible results.

Proven track record

We have a track record of success, working with renowned clients such as Mutual of Omaha and Gerber Insurance. Our proven solutions have helped these companies transition from selling ads to selling leads, demonstrating our ability to drive conversions and generate high-quality leads.